2. Python Programming Challenges for Customer Service Data Handling

Objective: This assignment is designed to test and enhance your Python programming skills, focusing on real-world applications in customer service data management. You will practice correcting code, organizing customer data, and implementing a feedback system using Python dictionaries.

Task 1: Customer Service Ticket Tracker Demonstrate your ability to use nested collections and loops by creating a system to track customer service tickets.

Problem Statement: Develop a program that:

Tracks customer service tickets, each with a unique ID, customer name, issue description, and status (open/closed).
Implement functions to:
- Open a new service ticket.
- Update the status of an existing ticket to "closed".
- Display all tickets.
- (Bonus) filter by status
Initialize with some sample tickets and include functionality for additional ticket entry.

Example ticket structure:

Lesson 1: Assignments | Dictionaries